Frequently Asked Questions

Please Relax! To get you the right pair of glasses is our responsibility.  During this rare circumstance that the glasses you ordered don’t fit properly.At Mazoraa, it is extremely easy for you to either exchange or return those frames, with lenses.

If you face any difficulty, just call us at +91 960 779 9933. We have a 7 day; no-questions asked return policy and provide instant money back or store credit on return.

At Mazoraa, we specialize in servicing you with perfect glasses fitted with your prescription. If would be also glad to service your Standalone frame requirements.  Custom-made glasses from single vision, bifocal to progressive prescriptions across all powers available.

Absolutely fine, if you don’t have your prescription with you, while placing  your order. Simply place the order now for the frame and send your power details via Whatsapp /SMS and email, post order completion with all the order details. Its quite Easy.

After you complete your purchase process , you can submit your power details, as we offer multiple options to do the same.– upload a picture, enter it online,whatsapp, email us (rx@mazoraa.com) or call us at +91 960 779 9933 with all the order details.

You are at the right place, at Mazoraa , we offer you specs and sunglasses with all powers – simple and complex.

For complex power ,as a process we would request you to submit doctor’s prescription on our email or whatsapp. On receipt of this document post purchase will start processing your order.

At Mazoraa, we focus on quality and value. Our frames are made from the best quality , plastic from the best TR-90 ,acetate material, while our metal frames are manufactured using best quality material – ensuring our frames are  corrosion and breakage resistant. 

1 year warranty is offered on all our glasses – in case of any issues, please call us, and we’ll make sure we resolve your concerns!

Our aim is to deliver your purchases to you as quickly as possible.  Your order would be dispatched within ~3-5 days of order confirmation (and receipt of your prescription, if needed), based on the products ordered. Based on your delivery location, It takes 2-5 days to get your product delivered to delivery address.

We have ensured that for you, whenever you choose a pair of frames or sunglasses that you love, look on the inside of the frames’ temples (or arms) where you will see a series of numbers like this – 48/18/130. The first number seen is the horizontal width of the lens, the width usually ranges from 40 mm to 60 mm. The second number seen denotes bridge size ranging from 14 mm to 24 mm , this is the distance between the two lenses. The last number  which is the temple length is  measured from the end piece to the tip.  Temple ength falls between 120 mm to 150mm. Check the below link for more details.

Our aim is to deliver your purchases to you as quickly as possible.  Your order would be dispatched within ~3-5 days of order confirmation (and receipt of your prescription, if needed), based on the products ordered. Based on your delivery location, It takes 2-5 days to get your product delivered to delivery address.

When shopping on our website, you’ll find that the measurements of our products are mentioned in the ‘additional information’ section on our product page 

Don’t Worry! We’ve got your back. Mazoraa has an exchange policy valid within 7 days from the date of delivery. Incase if there are product related issues; please report within 7 days from the date the product is delivered. We will arrange one you contact us. Once the pickup process is completed and the claim checked, verified and approved for its authenticity, refund of the amount paid will be processed as an online credit in your wallet which you can utilize it  for your next purchase.

In the rare cases of an incorrectly processed lens order, we’ll get the product picked up and get the correct lenses fitted at our cost.

The delivery process for all frames and sunglasses usually takes between 5-7 working days, for powered lenses your specs will reach you in 7-10 working days. We would love you to have your new glasses at the earliest.

Once you have logged in, the details can be found in  ‘My orders’ tab, inside the profile pave.  In case of queries, you can also reach out to our customer support via chat or call. Your will also received details via SMS / Email, with the tracking details,  once the order has been dispatched for delivery.