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Cancellation Policy

Full Cancellation

Spectacles /Eyeglasses and Sunglasses

a) Order placed can be cancelled by our users by logging in their accounts or they can choose to call our customer care no at +91 960 779 9933 or send an email to  for their cancellation request.

b) Cancellation would be approved and processed if they fall in the timelines , where the products ordered have not been dispatched from Mazoraa warehouse/s.  No cancellation would be allowed when products have been dispatched. 

Partial Cancellation

In case of partial order cancellation/returns  request , no refunds will be offered, as such cancellation are not allowed. 

Unethical Purchase & Cancellation Policy

a) Purchases made by the customer,  by using means of unethical nature, by taking undue advantage of technical glitches and or by misuse of our terms of offer/ Our code and Guidelines.

b) In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – such order/s will be cancelled by us irrespective, therefore Mazoraa will stand not liable to offer any refund in such cases to those customers.

c) In the event, we observe un-natural behavior where bulk or multiple orders are placed at our website to be cancelled or returned. Under occurrence of such events, we at Mazoraa reserve the right to levy return/cancellation charges that would be substantial in nature (Can amount to the complete order value) from the user, if these charges are borne by Mazoraa.

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